Terms & Conditions

Eden Expeditions provides private tours, shared tours, day trips, multi-day journeys, activities, transportation, accommodation arrangements and customized travel experiences throughout Morocco.

A booking becomes confirmed once Eden Expeditions has confirmed the reservation and, where applicable, received the required payment or deposit.

Customers are responsible for providing accurate booking information, including traveler names, contact details, number of participants, accommodation information and pickup requirements.

When a reservation is made through an authorized third-party booking platform, the platform’s applicable booking and cancellation conditions may also apply.

Tour prices may vary according to the number of travelers, accommodation category, transportation, season, activities and services selected.

The final price applicable to a booking will be confirmed before the reservation is finalized.

Unless specifically stated in the tour description, personal expenses, drinks, souvenirs, tips and optional activities are not included.

Payment methods and payment schedules may vary depending on whether the reservation is made directly with Eden Expeditions or through a third-party booking platform.

Cancellation conditions depend on the specific tour, activity and booking option selected.

Where a cancellation policy is displayed on the booking page or included in the booking confirmation, that policy will apply to the reservation.

For direct bookings, customers should contact Eden Expeditions as soon as possible when requesting a cancellation.

Refund eligibility depends on the applicable cancellation conditions and on any non-refundable costs already incurred for accommodation, transportation, activities or other third-party services.

Eden Expeditions may modify, reschedule or cancel a service when reasonably necessary for safety, operational or external reasons.

This may include severe weather, road closures, natural events, government restrictions, operational disruptions or other circumstances outside our reasonable control.

When a material change is required, we will make reasonable efforts to provide an appropriate alternative.

Published itineraries are designed to provide travelers with a clear overview of the experience.

Routes, stops and activities may occasionally be adjusted because of traffic, weather, road conditions, local circumstances, availability or safety.

Stops may be reordered, replaced or modified when reasonably necessary while maintaining the overall character and quality of the experience.

Travel times displayed on itineraries are estimates and may change depending on actual road and traffic conditions.

Pickup and drop-off arrangements depend on the selected tour and the accessibility of the requested location.

Some streets, medinas, pedestrian areas or restricted roads cannot be accessed by vehicles. In such cases, Eden Expeditions may arrange a nearby accessible meeting point.

Customers are responsible for providing correct pickup information and being ready at the agreed meeting point.

For multi-day tours, drop-off may normally be arranged at a suitable location requested by the traveler, subject to vehicle accessibility and the planned route.

Customers should arrive at the agreed meeting point on time.

Significant delays may affect the itinerary, available activities or departure schedule.

Eden Expeditions will make reasonable efforts to assist delayed travelers, but additional costs caused by significant customer delays may be charged to the customer.

Transportation may be provided directly by Eden Expeditions or by trusted local transportation partners.

Vehicles are selected according to group size, itinerary and availability and may include modern, air-conditioned vehicles.

The vehicle type may occasionally be replaced with an equivalent vehicle when operational circumstances require.

Travelers must follow reasonable instructions provided by the driver or guide and use available safety equipment.

Accommodation included in a tour will be described in the applicable tour information or booking confirmation.

Eden Expeditions works with selected hotels, riads, guesthouses and desert camps.

When necessary, accommodation may be replaced with a property of equivalent standard because of availability or operational circumstances.

Depending on the selected experience, activities may include camel rides, quad biking, mule rides, trekking, workshops and other local experiences.

Certain activities may be operated by specialized local partners.

Travelers must follow the safety instructions provided by the activity operator and Eden Expeditions guide.

Travelers are expected to respect Moroccan laws, local customs, communities, guides, drivers and other travelers.

Customers are responsible for providing accurate information and for having the necessary travel documents, passports, visas and permissions.

Travelers are responsible for their personal belongings during the journey.

Travelers should consider whether a selected tour or activity is suitable for their individual circumstances.

Certain experiences may involve walking, uneven terrain, heat, altitude, animals, vehicles or other physical conditions.

Customers should inform Eden Expeditions of any relevant requirements that could affect safe participation.

Travelers are responsible for keeping passports, money, electronic devices and other valuables secure.

Eden Expeditions is not responsible for loss, theft or damage to personal belongings except where responsibility cannot legally be excluded.

Eden Expeditions is not responsible for delays or changes caused by circumstances beyond reasonable control.

These may include severe weather, flooding, natural disasters, road closures, strikes, government restrictions, security situations, health emergencies or other unforeseeable events.

Where possible, we will work with travelers to find practical alternatives.

If an issue occurs during a tour, travelers should inform their guide, driver or Eden Expeditions as soon as reasonably possible so we have an opportunity to resolve the matter.

If the matter cannot be resolved during the trip, customers may contact our team directly.

Eden Expeditions may collect and process information required to manage bookings, communicate with customers, provide services and meet legal or operational requirements.

Personal information is handled according to our Privacy Policy and applicable data protection requirements.

Website text, branding, photographs, graphics and other content belonging to Eden Expeditions may not be reproduced or commercially used without prior written permission, unless otherwise stated.

These Terms and Conditions are intended to be interpreted in accordance with the applicable laws of Morocco, subject to any mandatory rights that cannot legally be excluded or limited.

We encourage customers to contact Eden Expeditions first to resolve any concern or dispute amicably.