Cancellation
Policy.

General cancellation conditions

Cancellation requests should be made as soon as possible. The applicable refund will depend on the cancellation conditions associated with your booking.

Some services may involve non-refundable costs once reservations have been confirmed, including hotels, desert camps, transportation, private guides, activities or other third-party services.

Where a service provider applies its own cancellation charge, that charge may be deducted from the amount available for refund.

Cancellation by the traveler

If you need to cancel your booking, please contact Eden Expeditions in writing using the email address provided on your booking confirmation.

The cancellation date will normally be considered the date on which we receive your written cancellation request.

Refunds, if applicable, will be calculated according to the cancellation conditions communicated for your specific booking.

Flexible changes to your trip

When possible, we will try to accommodate changes to your travel dates, itinerary or activities.

Changes are subject to availability and may result in additional costs from accommodation providers, transport companies, activity operators or other suppliers.

We recommend contacting us as early as possible if you need to modify your plans.

No-show and late arrival

If a traveler does not arrive at the agreed meeting point or does not participate in a booked service without prior notice, the booking may be treated as a no-show.

No-shows may be non-refundable because the transportation, accommodation, guide and activity arrangements may already have been committed.

If you expect to arrive late or experience a delay, please contact us immediately so that we can assess whether alternative arrangements are possible.

Late cancellation and unused services

If a traveler cancels after the applicable free cancellation period, cancellation charges may apply.

No refund is normally provided for services that have already started or for individual services voluntarily not used by the traveler.

This may include unused hotel nights, transfers, activities, meals, transportation or other components of the itinerary.

Cancellation by Eden Expeditions

In exceptional circumstances, Eden Expeditions may need to modify, postpone or cancel a service because of circumstances beyond our reasonable control.

Such circumstances may include severe weather, road closures, natural events, government restrictions, safety concerns, operational emergencies or other circumstances affecting the safe operation of the tour.

Where we cancel a service, we will make reasonable efforts to offer an appropriate alternative, reschedule the service or provide a refund where applicable.

Weather and travel conditions

Morocco has a wide range of landscapes and climates. Certain activities may be affected by weather or local travel conditions.

If an activity cannot safely operate, we may offer an alternative activity, change the timing or reschedule the experience when reasonably possible.

Safety will always take priority over the original itinerary.

Hotels, camps and third-party services

Some components of your tour may be provided by independent suppliers, including hotels, riads, desert camps, activity operators, restaurants, transport providers and local guides.

These suppliers may have their own cancellation, amendment and refund conditions.

Where applicable, these conditions may affect the amount or timing of any refund.

Refund process

Where a refund is approved, Eden Expeditions will normally process it using the original payment method, where technically and legally possible.

The time required for the funds to appear in the traveler’s account may depend on the payment provider, bank or card issuer.

Any applicable bank, payment processing or non-recoverable third-party charges may be deducted where permitted.

Travel insurance

We strongly recommend purchasing suitable travel insurance before traveling to Morocco.

Depending on the policy, travel insurance may provide protection for certain cancellations, medical expenses, travel interruptions, baggage issues or other unexpected events.

Travelers are responsible for checking that their insurance provides the level of protection appropriate for their trip and activities.

Need to cancel or change your tour?

Please contact us as soon as possible. Early communication gives us the best opportunity to reduce supplier charges and find an alternative.