Privacy
Policy.

Information we collect.

Depending on how you interact with Eden Expeditions, we may collect information that you provide directly to us when you make an enquiry, request a customized tour, make a booking or contact our team.

This information may include your name, email address, telephone number, travel dates, number of travelers, accommodation preferences, requested activities and information necessary to organize your trip.

We only request information that is reasonably necessary for the relevant purpose.

Information collected automatically.

When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting provider, analytics services or other technical tools.

This may include information such as your browser type, device information, approximate location, pages visited, referring pages and general website usage information.

This information helps us understand how visitors use our website and improve its performance, security and user experience.

How we use your information.

We may use personal information to respond to enquiries, communicate with travelers, process bookings and organize requested travel services.

We may also use information to prepare customized itineraries, coordinate transportation, accommodation, guides and activities, and provide customer support.

Where appropriate, information may also be used to improve our website, services and communications, prevent fraud and maintain website security.

Information needed for your journey.

When you book a tour or request a customized trip, we may need certain information to deliver the services you have requested.

This may include traveler names, contact details, arrival information, travel dates, accommodation requirements and other details relevant to your itinerary.

Where necessary, relevant information may be shared with trusted suppliers involved in fulfilling your booking.

Hotels, guides and service providers.

Eden Expeditions works with independent service providers and partners, which may include hotels, riads, desert camps, transportation providers, local guides, restaurants and activity operators.

Where necessary to provide your booked services, we may share relevant information with these providers.

We aim to share only the information reasonably required to organize the relevant service.

Payment and financial information.

Where online payment services are used, payment transactions may be processed through third-party payment providers.

Eden Expeditions does not need to store complete payment card details when those details are processed directly by an authorized payment provider.

Payment providers may process information according to their own privacy policies and terms.

Communication with you.

We may contact you by email, telephone or other communication channels using the contact details you provide.

Communications may relate to your enquiry, booking, itinerary, travel arrangements, customer support or important information about your trip.

We may also send marketing communications where permitted and where you have provided the appropriate consent or where another lawful basis applies.

Cookies and similar technologies.

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve performance.

Depending on the tools implemented on the website, certain cookies may be placed by third-party services such as analytics, security, booking or embedded content providers.

You can manage cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

Protecting your information.

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, online transmission or storage system can be guaranteed to be completely secure.

If you believe that your information has been compromised or you have a security concern, please contact us promptly.

How long we keep information.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason for retaining it.

Your privacy rights.

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction or deletion of certain information.

You may also have rights relating to objection, restriction of processing or withdrawal of consent where applicable.

To exercise a privacy-related request, please contact Eden Expeditions using the details provided below.

Third-party websites.

Our website may contain links to external websites, booking platforms, social media pages or other third-party services.

Eden Expeditions is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children’s privacy.

Our website and travel services are intended for travelers and customers who are legally able to use the relevant services.

Where a booking involves children or minors, the relevant information should be provided by a parent, legal guardian or authorized adult where required.

Changes to this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.

When changes are made, the updated version will be published on this page together with the relevant update date.

Questions about your privacy?

If you have questions about this Privacy Policy, want to make a privacy request or need clarification about how your information is handled, please contact us.